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Sales Operations Manager, Order Management and Support

As a part of the Sales Operations team, the Sales Execution Manager will be responsible for the successful execution of all bookings and support workstreams and overseeing, directing and prioritizing daily activities of remote teams responsible for order operations and sales support activities. In addition, this role will add strategic value by tracking and improving the accuracy and efficiency of these processes and working cross-functionally to streamline and automate related processes.
The right person for this job will thrive working within a complex process environment that is not fully mature and is able to positively manage situations of a dynamic nature; to be able to modify plans, actions, and decisions in light of changing situations and circumstances while still meeting, or proposing modified deadlines. Someone who has a hands-on, collaborative approach, and the ability to work across departments with disparate needs, excels at problem solving through critical analysis, and is challenged by process review and continuous improvement.
Come be a part of a dynamic and growing Sales Operations organization and drive impactful change in support of our Sales organization!
Responsibilities:
Ensure the team performs and follows order processing accurately/timely to meet the needs of our customers. Oversee and manage workflow of all order processing, including IO/PO management, Sales Order compliance and alignment to system, credit alignment, and ownership transfer.
Develop a world class Order Entry/ Support team that can easily react to changing requirements and priorities.
Prepare work schedules and coordinate support coverage to ensure sales and SDR reps receive quick, accurate and efficient response to support requests by assigning, training, monitoring, and reviewing their work, which include but are not limited to
Opportunity management support (CPQ)
Cancellation administration
Auto-renewals administration
Data Quality administration
Non-standard deal approvals
Assist in the execution of the above workstreams as needed. Maintain a superior level of accuracy, consistency, and work quality while doing any work, particularly involving order management.
Audit monthly bookings to ensure adherence to compliance and accuracy in support of compensation policies and financial month close.
Escalate non-standard or complex requests to the Deals Desk lead and sales support team
Manage department statistics to ensure high levels of service. Prepare and manage reports and other statistics/ metrics to support process improvements and operational integrity.
Proactively support and implement the continuous improvement efforts of the team to meet the department goals and objectives, focusing on scalability and automation. Participate in testing new processes within Salesforce.
Work closely with members of other functional teams throughout the organization.
Maintain relevant process and policy documentation. Share knowledge within our specific area of expertise or ensure cross-training across other groups to effectively work as a team.
Create and maintain a work environment that fosters a sense of purpose, urgency, involvement, engagement, and accountability to leverage the team to effective and efficient results.
Qualifications:
5-7 years sales administration or order management experience
2+ years management experience
Proficiency with Salesforce.com and MS Excel is required
Can operate in intense environments at each quarter close and work within tight deadlines
Has excellent business acumen, decision-making and problem-solving skills
Has strong communication/interpersonal skills and is able to build relationships and influence cross-functionally
Experience in data analysis, modeling and/or financial analysis
Ability to function calmly in a fast-paced environment managing multiple priorities simultaneously.
High level of accountability; proven ability to take ownership and solve problems
Dedication to excellent customer service
Passionate about Glassdoor and our opportunity, and driven to succeed; "whatever it takes" attitude!
Why Glassdoor?
Work with purpose ? join us in creating transparency for job seekers everywhere
Glassdoor gives back! Glassdoor is a Pledge 1% member; all employees receive 3 paid volunteer days per year
100% company paid medical/dental/vision/life coverage; 80% dependent coverage
Long Term Incentive Plan
Sunny & peaceful Mill Valley offices located right on the water
Walking, running and biking trails steps away from the office
Onsite gym and fitness classes
Free catered lunch; new menu daily
Paid holidays and flexible paid time off
Your choice between Mac or PC
Dog-friendly office (with dog-free zones if you are so inclined)
Free parking
Glassdoor is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. Glassdoor is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.



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