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IT Support Analyst

Do you excel at coming up with creative solutions to technical issues? Robert Half Technology is seeking a Help Desk Analyst to accommodate field users in an ever-changing, active environment with a company in the Retail - Food Store field. If you have strong problem-solving skills and a passion for making effective change within an organization, this may be the Help Desk Analyst position for you. This Help Desk Analyst role is based in the Mill Valley, California area and is a full-time opportunity. It requires travel around the Bay Area. Do you have a clean driving record and reliable transportation? Major responsibilities - Provide IT assistance for operating systems, productivity software, and a variety of other software applications used internally - Troubleshoot recurring technical issues and suggest solutions to address the root of the problems - Reply and follow up on technical help tickets submitted via phone, email, and walk-ups - Independently investigate and implement solutions to technical issues Job Requirements - Active problem-solver who listens for customer cues and actively resolves problems with grace and integrity - Proven experience in installing and configuring operating systems, networked and local printers, and business applications - Experience in user administration and bug fixing in a client server environment - IT support ticketing system experience desired - Microsoft Windows experience - Travel experience - Expertise in network analysis - 2+ years of prior experience - Understanding of basic networking concepts

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