Senior Enablement Specialist, Customer Success

Description About the Role: The Glassdoor Enablement team ideates, launches, and manages strategic training programs and events to support the goals and priorities of Sales and Customer Success. The Customer Success Enablement Senior Specialist will define and execute the enablement plan for Glassdoor's Customer Success team. They'll leverage their training, communications, and project management experience to enable reps and managers to exceed their goals. They will be responsible for driving alignment with Glassdoor's global enablement strategy while tailoring to best support the needs of the Customer Success organization. About You: You're a results-oriented self-starter with a passion for Customer Success and an expertise in learning and development. You build strong relationships with leaders, managers and reps and embed yourself in the team in order to deeply understand business priorities and day-to-day operations. You recommend proactive learning solutions and manage reactive requests, prioritizing and managing multiple projects at once. You own the training process from end-to-end, through ideation, content development, facilitation and evaluation. Under your watch, trainees leave New Hire Training with the skills and knowledge required to excel in their roles and they develop continuously over time through Continuing Education programs. At the end of the day, you believe your success is based on the success of the team you support. Key Responsibilities: Business Partnership Network with senior internal and external personnel, acting as a strategic consultant to drive desired business outcomes Align with leadership to understand business priorities and develop strategic training plans to support these goals Creatively solve problems or issues impacting sales results through Enablement Partner with managers to co-create rep accountability Shadow reps to identify performance gaps, provide coaching and inform training plans Partner with cross-functional teams to effectively roll out new info or updates Project Management Manage training programs, events, cross-functional projects or other initiatives that support Enablement goals Prioritize work based on urgency and impact Remain highly accountable to success metrics, OKRs and commitments Engage subject matter experts (SMEs) to support training needs Training Development, Facilitation and Maintenance Design/develop training curricula for both onboarding and continuing education in a variety of modalities (live, virtual, e-learning) Create content on Glassdoor products, processes, sales methodologies, tools, etc Manage logistics for trainings and events Assess training impact and report results to stakeholders Maintain content over time to ensure accuracy Required Qualifications: Bachelordegree in a related field 5+ years in Sales Enablement or Learning & Development Superior project management and organizational skills Experience working with senior leadership on strategic projects Excellent presentation and facilitation skills, experience presenting to both large and small groups Excels in a fast-paced, ever-changing environment Preferred Qualifications 5+ years experience in a Customer Success function Experience in content development and/or instructional design Excellent written and verbal communication skills Ability to deliver results with minimal guidance and short turnaround times Strong interpersonal skills, experience building cross-functional relationships Ability to build trust and credibility with sales leaders, managers, and reps Detail oriented and well-organized, able to manage multiple projects at once Ability to travel up to 30% of the time
Salary Range: NA
Minimum Qualification
5 - 7 years

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