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Manager, Infrastructure Engineering

Description  We are looking for a Manager of Infrastructure Engineering to join the IT Operations team at Glassdoor! The IT Infrastructure team builds and manages the technology services that support our global workforce. This growing team is positioned as a critical cross-functional hub of expertise for various technology domains such as cloud architecture, network and systems engineering, collaboration platforms, identity and access management, and endpoint engineering. This is a hands-on role focused on growing, developing, and providing technical leadership to our amazing team of engineers, defining the parameters of Infrastructure Operational Excellence, and acting as evangelist for corporate technology at Glassdoor. The successful candidate has a high degree of technical expertise across multiple domains, and will lead this team through rapid growth while preserving a collaborative culture, maintaining a high standard of service, and developing exceptional experiences for our employees. Responsibilities Lead team by recruiting excellent talent, coaching and development, and building a culture around dedication to providing an amazing experience for our employees Enhance team capabilities by driving improvements in process, tools, and individual performance Identify infrastructure requirements for capacity planning, scalability, and optimal performance, focusing on ensuring high availability for IT systems Own the corporate infrastructuretechnology catalog and life cycle of corporate infrastructure and applications Play key role in advancing corporate technology, business continuity, and disaster recovery strategies Develop process standards for change control, continual improvement, incident response, and service transition Develop processes and technologies that support the management of our global fleet of endpoint devices Partner with Service Delivery, Information Security, and Product Engineering leadership teams to identify and prioritise cross functional technical projects Partner with IT leadership teams to develop strategic roadmaps and budget forecasts Support the adoption and use of agile methodologies Develop and manage partnerships with vendors and service providers Key Qualifications Experience growing teams and a passion for developing people Experience managing large IT Infrastructure projects Experiencedesigning and delivering highly integrated enterprise technology solutions Hands-on experience with cloud compute platforms like AWS, GCP, or Azure Familiarity with automation and configuration management platforms like Ansible, Chef, Puppet Familiarity with endpoint management solutions like Jamf, Airwatch, and SCCM Familiarity with monitoring, logging, alerting, and escalation solutions like Logicmonitor, Sumologic, and OpsGenie Knowledge of enterprise networktechnology and common protocols Experience with enterprise-class infrastructure and systems, including Active Directory, MDM, SSO, MFA, Cisco, Palo Alto Networks, Firewalls, VPN 8+  years of experience in enterprise IT engineering 3+  years of experience of managing technical teams Why Glassdoor? Work with purpose - join us in creating transparency for job seekers everywhere Glassdoor gives back! Glassdoor is a Pledge 1% member; all employees receive 3 paid volunteer days per year 100% company paid medical/dental/vision/life coverage, with 80% dependent coverage Long Term Incentive Plan Conveniently located office in the heart of downtown San Francisco (Embarcadero) Fully-stocked break rooms with complimentary food and drinks Paid holidays and flexible paid time off Your choice between Mac or PC
Salary Range: NA
Minimum Qualification
8 - 10 years

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