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Salesforce Business Systems Analyst Salesforce Service Cloud

We are looking for someone who will foster a deep partnership and highly productive consultative relationship between IT and internal business partners across the whole Customer Success organization - Customer Engagement, Technical Services, Content, and Call Centers. Key Responsibilities: Partner with cross-functional teams to streamline and optimize Customer Success Processes Partner and align upstream with cross-functional team members on handoff processes post opportunity/booking Work with solution architects, business analysts and domestic/off-shore development teams in building holistic solutions Lead and/or participate in project implementations including but not limited to requirements gathering, multi-project management, system configuration, documentation, pre-/post-deployment QA testing Serving as a technical advisor for out of the box and best practices on various ecosystems on Salesforce.com platform Oversee Service Cloud day to day operations, maintenance, and support Define key components and their impact on business prior to each Salesforce releases  Key Qualifications: Has experiences in Service Cloud, Communities, Lightning, Call Centers, Case Deflection, Milestones, SLAs, etc. Deep understanding of streamlining post Sales and Support processes Has deep passion in researching for best practices, industry benchmarks, productivity/automation, and service efficiency 5+ years in a Service Cloud related or a Consultative role delivering multiple service-related projects 5+ years of hands-on, end-to-end, experience in delivering service solutions Salesforce Admin Certification Required, Advanced Admin, and/or Service Cloud Consultant Certifications Comfortable with coordinating/leading solution designs, development/configuration, and deployment across multi-dimensional teams Communicate effectively with a non-technical audience to understand business needs and be able to explain complex systems/technical topics in a clear and concise manner Ability to analyze business processes and/or business systems for inefficiencies Experiences in change management Ability to lead and facilitate recommendations Maximize the value of native Salesforce functionalities vs custom build solutions Utilize analysis and diagramming tools to present business processes Continuously expand Salesforce knowledge and leverage new capabilities/features to meet business needs Experience in Google Suite and/or Microsoft Suite Bachelor's Degree in Computer Science  Nice to have Qualifications: Experience in CTI, Live Agent, Chatbot, Einstein, Surveys etc.. Knowledge of integration technologies (ESB, ETL) and Service Oriented Architecture (SOA) and tools like Boomi, Mulesoft Masters Degree in Computer Science, Engineering, MIS  Why Glassdoor? Work with purpose - join us in creating transparency for job seekers everywhere Glassdoor gives back! Glassdoor is a Pledge 1% member; all employees receive 3 paid volunteer days per year 100% company paid medical/dental/vision/life coverage; 80% dependent coverage Long Term Incentive Plan Sunny & peaceful Mill Valley offices located right on the water Walking, running and biking trails steps away from the office Onsite gym and fitness classes Free catered lunch; new menu daily Paid holidays and flexible paid time off Your choice between Mac or PC Dog-friendly office (with dog-free zones if you are so inclined) Free parking
Salary Range: NA
Minimum Qualification
5 - 7 years

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